Importing your people from a CSV

Updated Aug 2026 · 3 min read

One column of emails is a complete setup. Everything else is optional.

email,hive,name,phone
maya@brightloop.co,,Maya Chen,
tom@parcelry.com,,Tom Okafor,+1 555 0100
priya@brightloop.io,brightloop,Priya Nair,

The columns

email — required. hive — only needed when one company spans several domains (like brightloop.co and brightloop.io above); otherwise domains form hives automatically. name, phone — optional niceties.

What happens on import

Rows are de-duplicated by email, personal inboxes (gmail, icloud, …) stay outside hives but still count toward your overall score, and look-alike domains surface as merge suggestions you can review in one click. Re-importing the same file is safe.

Coming from Delighted? Settings → Import brings your whole history — people, scores, comments and tags — and keeps your all-time NPS.